Shipping

Your orders are processed usually within 2 business days, depending on the availability of the items ordered. We will work extended hours during the holiday season and make every effort to ship your orders on time.

Refunds and Exchanges

Contact us within 15 days of receiving your order at customerservice@qurnasoaps.com and we will issue you a Return Authorization Number.

If it is possible, use the same packaging your order arrived in. Make sure that the items are properly packaged and well protected to avoid damage. We will not be able to refund your money for the items damaged due to improper packaging.

We will refund you the price of the items plus applicable taxes after they have been received unopened and in a resalable condition. We will gladly issue you a store credit for opened items that you are not satisfied with.

If you receive a damaged item(s) with your order we will replace it with an identical product(s). We will also refund you the original shipping cost. To avoid unnecessary returns please, contact us as soon as possible at customerservice@qurnasoaps.com.

Refunds will be made in the form of payment you have made to us. Please allow 15 days for us to receive and process your return.

IMPORTANT: Before you send anything back, please, contact us at customerservice@qurnasoaps.com so we can resolve the problem in the best possible way and to your satisfaction.

All returns should be sent to the following address:
Qurna by Precision
Returns - RAN # (Return Authorization Number issued to you)
65 West 36th Str, 12th Fl
New York, NY 10018